FAQs

Yes it will be

Please follow these simple steps to place your order:

1/ Browse PetLuxHub.com and add items to your cart.

2/ Click "Cart" and proceed to checkout.

3/ Enter your shipping details and payment info, then submit your order.

- You’ll receive a confirmation email once your order is placed successfully.

Shipping times depend on your location:

1/ Orders from our Sheridan, WY warehouse ship within 1-2 business days.

2/ Delivery to the US and UK takes 1-14 days based on your selected method.

- Track your order via the link in your confirmation email.

Yes, we offer free shipping on qualifying orders:

1/ Spend over $100 at PetLuxHub.com to enjoy free shipping.

2/ Applies to standard shipping within the US and UK.

- Orders below $100 will incur a small shipping fee, calculated at checkout.

Tracking your order is easy:

1/ Check your confirmation email for a tracking link.

2/ Enter the tracking number on our shipping partner’s website.

- Contact support@petluxhub.com if you need assistance.

We offer a hassle-free return policy:

1/ Return items within 30 days of delivery for a refund or exchange.

2/ Ensure products are unused and in original packaging.

3/ Email support@petluxhub.com to start the return process.

- Shipping costs for returns are the customer’s responsibility unless the item is defective.

We currently ship to select countries:

1/ Primary shipping is available to the US and UK.

2/ For other countries, please contact us to check availability.

- Email support@petluxhub.com for international shipping inquiries.

Our luxury support team is here to help:

1/ Reach us at +1 (307) 410-6429 (Monday-Friday, 9 AM-5 PM GMT-07:00).

2/ Email support@petluxhub.com for a response within 24-48 hours.

- Visit PetLuxHub.com/pages/contact-us for more options.

We offer secure payment options:

1/ Use Visa, MasterCard, Discover, or American Express credit cards.

2/ Debit cards are also accepted via Shopify Payments.

- All transactions are processed through our secure gateway.

Follow these steps to pay securely:

1/ Add items to your cart and proceed to checkout.

2/ Enter your payment details on the Shopify Payments page.

3/ Confirm your order to complete the transaction.

- You can sign in or check out as a guest.

Your payment security is our priority:

1/ We use Shopify Payments for encrypted transactions.

2/ PetLuxHub does not store or share your payment details.

- Learn more at PetLuxHub.com/pages/payment-methods.

Payment processing is quick:

1/ Credit/debit card payments are processed instantly upon order confirmation.

2/ Your order ships only after payment is complete.

- Check your email for payment confirmation.

Yes, full payment is required:

1/ Pay the total amount, including shipping, at checkout.

2/ We do not offer partial payments or COD options.

- This ensures swift order processing and delivery.

Payment changes are limited:

1/ Once an order is placed, the payment method cannot be altered.

2/ Cancel and reorder if needed before shipping begins.

- Contact support@petluxhub.com immediately for assistance.

If your payment fails, try this:

1/ Check your card details and ensure sufficient funds.

2/ Retry payment or use a different card at checkout.

3/ Contact support@petluxhub.com if issues persist.

- We’ll help resolve it within 24-48 hours.